Easy set up
time of set up 24-48 Hours
When you become a Contact Center Live customer you can be sure that setup and training
of the Contact Center Live™ solution is quick, easy and painless. As long as you
meet the PC and Bandwidth requirements we will have you setup and taking
calls within 2-4 days. All you need are PC's and a High Speed internet
connection. We’ll make sure that you have a list of specifications that are
fairly easy to meet.
||Windows 2000 Pro SP4 or Windows XP SP2
||P3 - 1GHz
||Internet Explorer 5.5 SP2
||Headset or Supported Sound Card with Microphone
||High Speed (Cable or DSL)
||Microsoft Outlook as default email client
A Customized Setup For Every Contact Center
Our default setup for Inbound and Outbound campaigns is usually sufficient
for most centers. But our experience in the Contact Center Industry has
shown that most contact centers have some specific requirements. As part
of our service offering we will ensure that your Outbound or Inbound setup
is configured to your specifications.
We all know that product training is crucial to run an efficient Contact
Center. Our training staff is ready to help with any questions, during AND
after the training seminars take place. We guarantee that your agents will
be fully trained and ready to handle your campaigns. We also welcome
feedback on your experiences with our training professionals so that we can
better our customer experiences with always improving support and training.
World Class Support
One of the fundamental factors in any company's success is the type of
support they receive from their service provider. At Contact Center Live, our philosophy
is that without the proper support, you can't develop customer loyalty or
satisfaction. When you contact one of our support staff, depending on the
priority of the support issue, you will be able to contact us DIRECTLY via
four interaction points: Telephone Direct, Live Web Chat, Web Callback and
Email. We use our own solution at our offices so every interaction gets to our
support staff as a PHONE CALL with priority.
As a true hosted solution provider, we realize that one of the key elements
contributing to the success of setting up a hosted contact center is the
limited capital expenditure requirement. Therefore Contact Center Live allows the
freedom needed to ensure growth without the risk of being locked to a
contractual commitment. Our primary goal is to help you grow your contact center. If
you grow then we grow with you, without ANY contracts! We expect you to get
great results and that's where we base our efforts.
Contact centers run a mission critical business, Period! Because we
understand the effects of downtime, we have heavily invested in Telco grade
Reliability, Security and Redundancy. We have partnered with Tier A
providers starting with a state of the art Telco Data Center hosting
facility with power failure back up and ample data transfer capabilities.
Our architecture is designed for fail over in any scenario. You can be
assured that your business processes are being handled in an environment
that is designed for long term Reliability.
The Contact Center Live™ solution allows for agents to be located in one central
location or to be distributed ANYWHERE, with the exact same interaction
capabilities. Setting up your agents is easy no matter where they are. Your
agents will be included in the call queues and receive all interactions with
the same ease.
Multiple Interaction Types
Small contact centers are not limited to voice call interactions any longer.
You can choose to take calls via Voice, Email, Web Chat, Web Callback and
other surprising features that will be available in the coming months. The
ability to receive multiple interaction types allows your contact center to
grow by offering additional services to customers who are interested in
multimedia interactions with their clients.
configuring and implementing complicated and
expensive premise based solutions. Contact
Center Live™ gives you the same reliability,
security and mission critical features demanded
by world class Contact Centers. Take a look
at the Contact Center Live™ architecture to
fully understand our technology and how it
works for our clients.